We put our utmost care and love in every To:CC piece, but if something isn't quite right, you are welcome to return your order within 30 days of delivery for a refund or exchange, provided it meets our return requirements.
Please note: This policy applies exclusively to purchases made directly through our website or official brand-owned pop-up stores. Items bought through our partnered studios must be returned to the original place of purchase.
Return eligibility requirements
To qualify for a return, your item(s) must meet the following criteria:
- Unworn, unwashed, and in their original packaging with all tags attached.
- Free of any perfume, body odor, deodorant, washing powder, make-up, tan marks, glitter, and pet hair.
- Not marked as a Final Sale item.
- Not classified as swimwear, underwear, socks, or towels.
- Swimwear bottoms must have the hygiene sticker completely intact and untampered (requires photo approval prior to label issuance).
In certain cases, we may require items to be sent to our warehouse for inspection before a return or warranty claim is approved. Customers are responsible for return shipping costs in these specific review scenarios.
How to return your order
- All returns must be booked through your preferred delivery method (for example, Lalamove or Grab for Metro Manila, or J&T for other parts of the country).
- One RMA (Return Merchandise Authorisation) number is issued per order, and all items from that order must be returned in a single transaction.
- For returns, you will need to organise and pay for your own return shipping via a trusted local courier with a valid tracking number.
- Returns sent without a valid tracking number are not eligible for compensation. Each RMA must be sent back using its specific instructions.
Refund, store credit & exchange options
Refunds (change of mind): Available within 30 days of delivery for your original payment method. Original shipping fees are non-refundable, and any discount codes or loyalty rewards used on the order are forfeited. Return handling fees apply.
Exchanges: Enjoy a one-time free size exchange per order, subject to stock availability. Your exchange order begins processing as soon as your return is scanned in transit. Please note that you will have to cover the shipping costs.
Final sale & swimwear guidelines
Final Sale items: Marked items cannot be returned for a refund, store credit, or exchange.
Swimwear: A photo showing the intact hygiene sticker must be submitted through the portal first. Once verified, our team will review the request within 24 business hours. We reserve the right to reject returns if the sticker has been tampered with or the item appears worn.
Consumer rights
Nothing in this policy limits or replaces your statutory consumer rights.